LuxBet promotes gambling as an enjoyable activity and should be viewed as a form of recreation and not a means to make money. We promote Responsible Gambling and advise that customers should never gamble more than they can afford to lose. To help with this, we are able to provide customers with an account statement, on request, detailing how much they have spent with LuxBet. We also offer a variety of Responsible Gambling tools including:

Deposit Limits

This feature allows you to set a deposit limit on your account. Limits can be set on a rolling basis over 24 hours, 7 days, or 30 days.

Time Outs

This enables you to take a short break from your gambling and temporarily suspend the account these time outs can be for 1 day, 1 week or 1 month.

Self-Exclusion

This enables you to take a more permanent break from gambling and you will have no access to your account and receive no marketing e-mails from us. Self-exclusions can be from 6 months or up to 5 years and can be extended beyond this at the customer’s request.

Further information, advice and guidance on staying in control of your betting can be found at www.gamcare.org.uk.

Remember when the fun stops, stop!

GamStop Multi Operator Self Exclusion

If you are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk .

Please note, self-exclusion with us is a voluntary exercise, and we will put all reasonable safeguards in place to ensure that once you self-exclude you will not be permitted place further bets with us. However, should you be able to do so via use of an alternative email address, name, personal details, alias or via a third party we accept no liability in relation to your gambling losses or any related damages or claims made by you or a third party.

Likewise, you will have no claim against us for refusal to permit you to place further bets with us.

Customer Interactions

We offer regular Responsible Gambling interaction emails, providing helpful insights, reminders, and support to encourage safe and controlled play. Additionally, we send consistent emails highlighting our responsible gambling tools, ensuring that players are aware of the various features available to help them stay in control of their gaming experience. All these tools, including deposit limits, self-exclusion options, and time outs, can be easily accessed on our Staying in Control page, where players can find guidance and resources to maintain a balanced approach to betting.

Preventing Underage Gambling

Anyone opening a LuxBet account remotely will be required to submit valid copies of a government-issued photo ID and proof of address. These documents will then be verified by a LuxBet member of staff before that customer is allowed to place a bet. All documents will be stored in a secure location if required for any future reference.

Anti-Money Laundering

LuxBet has a nominated officer who will be responsible for dealing with any cases or suspected cases of money laundering and decide what action needs to be taken. All staff are trained in both identifying possible signs of money laundering and how to deal with suspected instances of money laundering. Further information regarding this topic is available on request.

Employee Training on Responsible Gambling

Additionally, we prioritise Employee Training on Responsible Gambling to equip our team with the knowledge and skills needed to identify and support players who may be experiencing gambling-related issues. Our staff is trained to recognise signs of problem gambling, provide guidance on responsible gambling tools, and direct players to professional support services when needed. By fostering a well-informed and responsible team, we ensure that our platform remains a safe and supportive environment for all our customers.

Know Your Customer (KYC)

As part of our legal responsibility, we must satisfy ourselves that you are who you say you are, and you are over 18 years of age. This process is called ‘Know Your Customer’.

Accounts will not be activated until we have verified your identity. To ensure we complete the process as quickly as possible, please respond to any information requests we send to you.

How do I verify my identity?

We partner for our verification process and may run checks on customers at registration or first deposit.

We may also contact you to provide further documentation to verify your identity.

These documents may include, but not limited to:

• Passport
• Drivers Licence
• Bank statement with full address displayed.
• Contract or bill from a utility supplier with full address displayed.

Source of Funds Request

As a licenced and regulated betting operator in the UK, we have a licencing obligation to know that the source of the funds that customers use to transact with us is legitimate.  When certain limits and thresholds are reached, it may be necessary for us to ask customers to provide evidence to confirm the source(s) of funds they use.