At LuxBet, we are committed to protecting your privacy and ensuring your personal information is handled with the utmost care.
This Privacy Policy outlines how we collect, use, and safeguard your information, as well as the rights you have regarding your data.

1. Information We Collect

When you engage with LuxBet’s services, we may collect and process the following personal information:

• Your name, postal address, date of birth, and contact details (telephone number or email address) when you register an account
• Details of transactions carried out with us by telephone, in-shop, or on-course
• Records of correspondence between you and LuxBet, whether by phone, email, or in person

2. How We Use Your Information

Your personal data is used strictly for legitimate business purposes, including:

Processing your bets and payments

• Setting up and managing your LuxBet account
• Verifying the accuracy of your details
• Fulfilling our legal and regulatory obligations
• Monitoring transactions for Anti-Money Laundering (AML) compliance and adherence to the Proceeds of Crime Act

3. Storage and Security

We take all reasonable measures to ensure your data is securely stored and protected at all times. This includes robust physical, electronic, and procedural safeguards, along with regular reviews of our data protection practices.

Your personal data may be retained for a period following account closure, for the minimum duration required to meet legal and regulatory obligations.

4. Telephone Calls

All telephone communications to and from our customer support centre are recorded for training, monitoring, and security purposes.

5. Disclosure of Information

We do not share your personal data with third parties for marketing purposes.

However, to comply with our regulatory and legal duties, we may share your information with the following:

UK Gambling Commission:
May receive your registration details, betting history, and transaction data when required by law.

Sports Governing Bodies:
Your data may be shared with relevant authorities to protect the integrity of sports and betting activities.

Law Enforcement and Other Regulators:
Information may be provided to law enforcement agencies or regulators upon lawful request.

Merchant Service Providers:
Your payment data (name, address, and card details) may be shared with our merchant partner, Secure Trading Ltd, who process debit card transactions on our behalf.

Credit Reference, Fraud Prevention & Identity Verification Agencies:
Your data may be shared with TransUnion (formerly Callcredit) to comply with obligations relating to social responsibility, anti-money laundering, and ID verification.

You can view the TransUnion Bureau Privacy Notice here: https://www.callcredit.co.uk/legal-information/bureau-privacy-notice

6. Your Consent

By providing your information, you consent to LuxBet using it in accordance with this Privacy Policy.

If we make any changes to this policy, we will notify you via our website, email, or post. Continued use of our services signifies your acceptance of any updates.

If you do not wish to provide your information under these terms, please contact us – however, this may limit your ability to use our services.

7. Your Rights

Under applicable data protection legislation, you have the following rights:

Access to Personal Data: You may request a copy of the personal data we hold about you. Verification of identity may be required.

Correction of Data: You can request corrections to any inaccurate or incomplete information we hold.

Opt Out of Marketing: You may opt out of marketing communications at any time during registration or later by contacting help@lux-bet.co.uk

Right to Erasure: You can request that we delete your personal data. We may decline this request if retention is required by law or regulation.

8. Contact Us

If you wish to contact us regarding your personal data or to make a Subject Access Request, please reach out via:

Email: help@lux-bet.co.uk

Post: Data Protection Officer
LuxBet
162 Loughton Way
Buckhurst Hill
Essex
IG9 6AR